Terms & Conditions

ElWell and www.el-well.com is part of The Wellbeing Way Limited, a registered company in England and Wales, registration number 11697904.

Statement of Purpose: ElWell helps people look after and care for their loved ones who are growing older. The website contains information, support and advice on topics to help achieve this, and we also offer at-home services in Oxfordshire. This tailored at-home support consists of physiotherapy, nutrition and admin help and is designed to help older people achieve more.

The website

By using the Site, you agree to be bound by these Terms of Service that follow, written in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site.

The reading of information on this website is of your own free will and if you do not accept the terms contained in this disclaimer, you should cease the use of this website. (ElWell reserves the right to change any of these terms at any given time.)

All views that are expressed here represent only those made by the ElWell team. Whatever opinion we may put across does not intend to harm, slander, or defame any company, individual, or thing. We will not be held liable for libel nor will we be held to compensate you in any way whatsoever if you ever happen to suffer a loss/inconvenience/damage because of what we may have displayed or stated on our website. We will not be responsible for the actions of individuals who follow this resource site.

We are committed to provide up-to-date information, but can’t make representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, or services. The Site contains a large amount of data, and errors can occur in tracking changes – for example, changes in dates and times of events. We therefore do not accept any liability for error or omission with regards to content of the Site. Should you find any inaccurate information on the Site, please inform us at hello@el-well.com and we shall correct it as soon as it is practicable to do so.

Our information is purely for guidance and the ElWell website, online course or other web / phone-based services we offer do not provide medical advice, treatment or diagnosis.

Intellectual & copyright policy: All photos and text used in this site are intellectual properties of ElWell unless otherwise stated. Additionally: unless otherwise noted, we are also the legal copyright holder of the material on this website and it may not be used, reprinted, (partially) modified, or published without our permission, especially if it’s for commercial use. If you would like to use any of the photos or text found in this website, please get in touch with the team stating your intention and purpose for such.

The Site is provided solely for your personal noncommercial use. You may not use the Site or the materials available on the Site which has not been authorised by us. More specifically, you may not modify, copy, reproduce, republish, upload, post, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site without prior permission. You may, however, download, print, and/or share one copy of individual pages of the Site for non-commercial use, provided that you credit us accordingly.

Comments on this website are the sole responsibility of their writers and they will take full responsibility, liability, and blame for any libel or proceedings that will result from their statement. We do not guarantee the accuracy, honesty and politeness of their comments. Though of course, we reserve the rights to edit or delete any comments submitted to this website without notice as they may deem to be spam or questionable spam, or that they include profanity, contain language or concepts that are offensive, attack a group or person individually, etc.

ElWell At Home Services

Our services are performed by qualified, registered and insured professionals who work within their defined scope of practice as dictated by their relevant UK governing body.  The focus of the service is agreed ahead of time between ElWell and the client.

Payment: Payment must be settled at the end of the appointment via electronic transfer. In some circumstances where this is not possible, we can also accept cheques (made out to The Wellbeing Way Limited or ElWell) and cash, but this must be confirmed in advance.

Appointment cancellations: When an appointment is scheduled, this allotted period of time is held exclusively for the patient. We require 24 hours’ notice to re-schedule or cancel appointment.

Data protection: All data will be handled in accordance with the Data Protection Act 1988. Medical records are stored electronically on software specially designed for health and wellbeing professionals, and accessed only by authorised personnel.

Following client consent, ElWell will disclose relevant information regarding your presenting condition to appropriate health professionals, such as your GP. As a client, you have the right to access information held about you. To obtain this information, or if you have any concerns about data protection at ElWell please contact the Co-Founders. Whilst ElWell makes every effort to ensure its internet infrastructure is secure, email can be unsafe and The Wellbeing Way Limited can take no responsibility for transmitting data electronically.

Working with clients: While ElWell aspires to provide wellbeing services for people, under some circumstances this may not be appropriate. ElWell works with clients at its discretion and determines the suitability for those receiving its services. Where ElWell’s services are not suitable, we endeavour to signpost people to services external to ours. It is at ElWell’s discretion to decline or stop treating a client.

ElWell will not be liable or be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform any obligations in relation to services if the delay or failure is due to any act of God.

Liability: ElWell accepts no responsibility or liability for any indirect, special or consequential loss or other damages howsoever caused or any liability arising from the services or treatment provided or made available to me except in the case of personal injury or death caused solely by negligence of the business, its servants or agents. ElWell will not be liable or be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform any obligations in relation to services if the delay or failure is due to any act of God.

Referral services: With client consent, ElWell will share data with relevant referral services and third parties.

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