Terms & Conditions

ElWell is part of The Wellbeing Way Limited, a registered company in England and Wales, registration number 11697904.

Statement of Purpose

ElWell helps people live the life they want, and gain confidence in their ability. We can take care of every aspect of your wellbeing, including mobility, balance, memory loss, home adaptations, nutrition and loneliness. Start with a consultation and then our trained team of Oxfordshire-based experts can provide you with one of our bespoke packages at home or help you navigate and access the right resources.

Our Services

Our services are performed by qualified, registered and insured therapists who work within their defined scope of practice as dictated by their relevant UK governing body.  

ElWell is committed to helping clients during its services in the following ways:

  1. Consultation: The aim of this 90-minute face-to-face meeting is to understand the client’s overall wellbeing. Following the assessment, the client will be sent a report containing a summary and recommended next steps. Depending on what these are, they may sit in or outside of ElWell’s offering

  2. Treat: One-off sessions, each focusing on one of ElWell’s areas of expertise

  3. Maintain: One-off sessions, tailored to the client’s needs

  4. Review: A review of your changing needs and help you plan for your future. If clients need support following the Review, they can purchase Treat or Maintain sessions

The focus of the service is agreed ahead of time between ElWell and the client.

Payment

Payment must be settled at the end of the appointment via electronic transfer. In some circumstances where this is not possible, we can also accept cheques (made out to The Wellbeing Way Limited or ElWell) and cash, but this must be confirmed in advance.

Appointment Cancellations

When an appointment is scheduled, this allotted period of time is held exclusively for the patient. We require 24 hours’ notice to re-schedule or cancel appointment.

Data Protection

All data will be handled in accordance with the Data Protection Act 1988.

Medical records are stored electronically on software specially designed for health and wellbeing professionals, and accessed only by authorised personnel.

Following client consent, ElWell will disclose relevant information regarding your presenting condition to appropriate health professionals, such as your GP. As a client, you have the right to access information held about you. To obtain this information, or if you have any concerns about data protection at ElWell please contact the Co-Founders. Whilst ElWell makes every effort to ensure its internet infrastructure is secure, email can be unsafe and The Wellbeing Way Limited can take no responsibility for transmitting data electronically.

Working With Clients

While ElWell aspires to provide wellbeing services for people, under some circumstances this may not be appropriate. ElWell works with clients at its discretion and determines the suitability for those receiving its services. Where ElWell’s services are not suitable, we endeavour to signpost people to services external to ours. It is at ElWell’s discretion to decline or stop treating a client.

ElWell will not be liable or be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform any obligations in relation to services if the delay or failure is due to any act of God.

Liability

ElWell accepts no responsibility or liability for any indirect, special or consequential loss or other damages howsoever caused or any liability arising from the services or treatment provided or made available to me except in the case of personal injury or death caused solely by negligence of the business, its servants or agents. ElWell will not be liable or be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform any obligations in relation to services if the delay or failure is due to any act of God.

Referral Services

With client consent, ElWell will share data with relevant referral services and third parties.

Disclaimer

The information provided on this website is intended as a guide to inform the reader of ElWell’s  services. Whilst we have made all reasonable efforts to ensure that the contents of the website are accurate in all material respects, the information contained on the website has been prepared for general guidance only. Users should contact ElWell directly for advice concerning specific matters before making any decision.

Enquiries

Enquiries can be made by telephone (01865 238185) or email to hello@el-well.com.